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Now Hiring: Assistant Account Manager (AAM)

As the Assistant Account Manager, you will work with 1-2 Account Managers and be responsible for coordinating the benefits onboarding for the new employees at our client companies, the offboarding process for those who are no longer eligible, and general client support for Open Enrollment, claim issues, and more. Tzedakah House handles the employee benefits program administration for more than 180 employers, which range in size from a handful to several hundred. Many our of clients are hiring – just like we are! – and we play a very hands-on role in making sure that employees’ hands are held from a benefits perspective. This role requires strong project management skills, attention to detail, and a desire to make the client experience as smooth and positive as possible.

Onboarding Responsibilities

  • Scheduling Zoom and in-person orientations with employees

  • Creating and editing of communications for employees

  • Preparing necessary paperwork for employees to complete

  • Serving as a resource for questions and problems with the enrollment process

  • Helping employees register and make their elections on Employee Navigator

  • Following up with employees to ensure deadlines are met

  • Submitting enrollments to insurance companies

  • Updating internal systems to reflect employees, orientations, and enrollments

  • Confirming that enrollments are reflected on invoices accurately and timely

  • Working with colleagues to ensure timeliness and accuracy of onboarding

Offboarding Responsibilities

  • Submitting terminations and related events to insurance companies

  • Updating internal systems to reflect terminations and related events

  • Confirming that these events are reflected on invoices accurately and timely

  • Working with colleagues to ensure timeliness and accuracy of offboarding

  • Mastering insurance company guidelines for eligibility

  • Forwarding pertinent information to the COBRA Coordinator when applicable

Client Support Responsibilities

  • Claim intake and general resolution

  • Employee Navigator setup and administration

  • Assisting with paperwork and enrollment kits

  • Identification of dependent children losing eligibility

  • Identification of clients becoming eligible for Medicare

  • Verifying that carrier invoices are accurate

  • Updating internal and external portals with client information


  • Experience in the insurance industry or an in HR-related role

  • You have a passion for helping and working with people

  • You have superb written and verbal communication skills

  • You are highly organized and able to adapt to changing priorities

  • You have a very high attention to detail and are confident in your data entry accuracy

  • You feel confident using technology and are willing to learn new programs

Why You’ll Love It Here

  • Generous medical, dental, life, disability, and additional benefits

  • Flexible time off

  • 401K to help you save for the future

  • Unlimited snacks and beverages in our kitchen

  • Flexibility to work from home when needed

  • We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Type: Full-time

About The Team

We’re a 13-person team of dedicated, hard-working individuals who truly care about our clients. We spend the time to explain the benefits to every employee and answer questions throughout the year. We currently work with around 200 employers across Connecticut that range from 2 employees to more than 200. We also work with several hundred Medicare beneficiaries. We’re located right off Exit 59 on the Merritt Parkway in Woodbridge.


  • 401(k)

  • Dental insurance

  • Health insurance

  • Life insurance

  • Paid time off

  • Vision insurance


  • 8 hour shift

COVID-19 considerations: All employees are required to be fully vaccinated. Fully vaccinated employees and visitors do not need to wear masks indoors. Unvaccinated visitors who are not able to maintain proper social distance must wear masks. All visitors must sign a questionnaire.

To apply, click HERE.

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