As the Assistant Account Manager, you will work with 1-2 Account Managers and be responsible for coordinating the benefits onboarding for the new employees at our client companies, the offboarding process for those who are no longer eligible, and general client support for Open Enrollment, claim issues, and more. Tzedakah House handles the employee benefits program administration for more than 180 employers, which range in size from a handful to several hundred. Many our of clients are hiring – just like we are! – and we play a very hands-on role in making sure that employees’ hands are held from a benefits perspective. This role requires strong project management skills, attention to detail, and a desire to make the client experience as smooth and positive as possible.
Onboarding Responsibilities
Scheduling Zoom and in-person orientations with employees
Creating and editing of communications for employees
Preparing necessary paperwork for employees to complete
Serving as a resource for questions and problems with the enrollment process
Helping employees register and make their elections on Employee Navigator
Following up with employees to ensure deadlines are met
Submitting enrollments to insurance companies
Updating internal systems to reflect employees, orientations, and enrollments
Confirming that enrollments are reflected on invoices accurately and timely
Working with colleagues to ensure timeliness and accuracy of onboarding
Offboarding Responsibilities
Submitting terminations and related events to insurance companies
Updating internal systems to reflect terminations and related events
Confirming that these events are reflected on invoices accurately and timely
Working with colleagues to ensure timeliness and accuracy of offboarding
Mastering insurance company guidelines for eligibility
Forwarding pertinent information to the COBRA Coordinator when applicable
Client Support Responsibilities
Claim intake and general resolution
Employee Navigator setup and administration
Assisting with paperwork and enrollment kits
Identification of dependent children losing eligibility
Identification of clients becoming eligible for Medicare
Verifying that carrier invoices are accurate
Updating internal and external portals with client information
Qualifications
Experience in the insurance industry or an in HR-related role
You have a passion for helping and working with people
You have superb written and verbal communication skills
You are highly organized and able to adapt to changing priorities
You have a very high attention to detail and are confident in your data entry accuracy
You feel confident using technology and are willing to learn new programs
Why You’ll Love It Here
Generous medical, dental, life, disability, and additional benefits
Flexible time off
401K to help you save for the future
Unlimited snacks and beverages in our kitchen
Flexibility to work from home when needed
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Job Type: Full-time
About The Team
We’re a 13-person team of dedicated, hard-working individuals who truly care about our clients. We spend the time to explain the benefits to every employee and answer questions throughout the year. We currently work with around 200 employers across Connecticut that range from 2 employees to more than 200. We also work with several hundred Medicare beneficiaries. We’re located right off Exit 59 on the Merritt Parkway in Woodbridge.
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
COVID-19 considerations: All employees are required to be fully vaccinated. Fully vaccinated employees and visitors do not need to wear masks indoors. Unvaccinated visitors who are not able to maintain proper social distance must wear masks. All visitors must sign a questionnaire.
To apply, click HERE.