DYK: Office of the Healthcare Advocate
Did you know…that the State of Connecticut has a department called the Office of the Healthcare Advocate? The Office's mission “is to...
While many of our clients have robust, multi-employee HR teams, others don't have a formal department at all. Regardless, it's not always appropriate for employees to come to HR (or a supervisor) with health-related issues due to HIPAA. We serve as a third party and keep all matters confidential. Since we work with so many employers, individuals, and carriers, we're typically able to answer the question or resolve the matter very quickly.
Here's just a sample of the free services that are available to clients when an employee is first hired, during Open Enrollment, and throughout the year:
Reviewing the benefits program
Helping with the decision-making process, and comparing alternatives
Finding doctors, specialists, hospitals, dentists, and more
Untangling bills and uncovering any errors made
Contacting carriers on the member's behalf to resolve issues
Helping estimate costs for procedures
Researching savings on prescription drugs and other services
Obtaining replacement ID cards
We love hearing feedback from our clients about their experiences with us, good and bad! We try our best to treat employees and individuals just like family. If you'd like a list of references, please don't hesitate to reach out to Benjamin Klein.